Shipping / Return & Refund Policy

Shipping / Return & Refund Policy

G2 Network Worldwide Sdn Bhd uses the best carriers in the industry to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.

Delivery Time
We keep you informed
Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has been prepared for shipment, you will receive a Parcel ID Notification email with carrier and tracking information.

You can also check the Order History online 24 hours a day, 7 days a week, to view the most up-to-date status of your order. You'll see your order number, the date and time the order was placed, the status of the order, estimated shipping and delivery dates, the shipping method, and package tracking information for items that have been shipped.

Shipping and delivery estimates
The 'Ships' timeframe is an estimate of when the item will be prepared for shipping from our warehouse. The items on your order will be shipped as soon as they are available.

  • Items that ship "In Stock" are estimated to leave the warehouse the same or the following business day as the time the order is placed.
  • Items with longer estimated time will be shipped from our warehouse within the timeframe indicated (e.g., 7-10 business days).

The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships.
All estimates are based on business days.

When can I expect my order?
Once your order has been handed over to the carrier for delivery, you will receive a Parcel ID Notification email with an estimated delivery date.
Delivery will usually take 2-5 business days after the order has been shipped. All delivery lead times are estimated.

How can I track my order?
As soon as your item(s) have shipped, we'll send you a Parcel ID Notification email that includes the estimated delivery date and tracking number. You can also view this information by signing in and checking your Order History online. If you ordered multiple items, you may receive separate shipments.

What time will my order be delivered?
Deliveries are made between 9 am and 6 pm.

You can check the latest status of your order by visiting our online Order History page. G2 Network Worldwide Sdn Bhd and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

Thus, please ensure that the recipient address is correctly keyed in and that there will be someone receiving the parcel during delivery time.

Can I have my order delivered to an address other than my home?
For your convenience, you may prefer to have your order delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.

Delivery to a PO Box is not permitted for security reasons.

I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.

What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, Progyms will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call us at 0362573700 from 9am-6pm [Monday-Friday] or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Return Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. G2 Network Worldwide SDN BHD will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 after the confirmation.

Please return your purchase to the following address:
G2 Network Worldwide SDN BHD
5, Jalan 2/33B,
MWE Commercial Park,
52200 Kepong, Kualal Lumpur, Malaysia.

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or 03-62573700 if you have any questions or doubts.